Terms and Conditions for Man With A Van Hounslow Services

These Terms and Conditions set out the basis on which Man With A Van Hounslow provides removal, transport, clearance, delivery, and related van services to customers within the United Kingdom. By making a booking, confirming a quotation, or allowing work to commence, the customer agrees to be bound by these terms. They are designed to make the service clear, fair, and consistent for both parties. For the purposes of these terms, the words “we,” “us,” and “our” refer to the service provider, and “you” refers to the customer, including any person acting on the customer’s behalf.

The scope of our service may include loading, carrying, transporting, unloading, and in some cases light assembly or disassembly where agreed in advance. Any additional service not expressly included in a quotation may be treated as an extra and may incur additional charges. It is the customer’s responsibility to ensure that all information provided before booking is accurate, complete, and current. If the details supplied are incorrect or incomplete, the price, timing, or availability of the service may need to be adjusted.

These terms apply to all bookings unless we agree otherwise in writing. In the event of any conflict between a written quotation and these terms, the written quotation will take priority only in relation to the specific point that conflicts. All other provisions remain in force. Nothing in these terms affects your statutory rights under applicable UK consumer law.

1. Booking Process

To arrange a service, you may request a quotation by providing the details of the items, collection and delivery addresses, access conditions, preferred dates, and any special handling requirements. A booking is not confirmed until we have accepted it and, where required, received any deposit or advance payment requested. We may also ask for photographs, inventory lists, parking details, or other relevant information to help assess the job properly.

At the time of booking, you must inform us of any items that are unusually heavy, fragile, valuable, hazardous, or difficult to move. This includes, without limitation, pianos, safes, antiques, large appliances, glass items, and goods requiring special lifting equipment or additional manpower. If such items are discovered on the day of service but were not disclosed beforehand, we reserve the right to refuse to carry them, amend the price, or reschedule the job if necessary.

All booking times are estimates unless expressly stated otherwise. Traffic, weather, access limitations, and prior jobs may affect arrival or completion times. We will aim to communicate any significant delay where reasonably possible, but we do not guarantee exact arrival times unless a specific timed service has been agreed in writing. You must ensure that someone authorised to make decisions is present at the collection or delivery point if required.

If you ask us to collect or deliver goods on behalf of a third party, you remain responsible for payment and for ensuring that the third party is aware of these terms. We may rely on instructions from any person reasonably appearing to be authorised by you. Once a booking is confirmed, any changes to the service may be subject to availability and may result in an amended quotation. We are not obliged to accommodate changes that materially alter the scope or timing of the job.

Where access is restricted, or where parking is unavailable, you must notify us in advance and make reasonable efforts to secure lawful access or parking arrangements. Any waiting time, additional carrying distance, congestion charges, tolls, or parking costs incurred due to inaccurate or incomplete access information may be added to the final invoice.

2. Payments and Charges

Our charges may be based on a fixed quotation, hourly rate, minimum call-out fee, or another method agreed at the time of booking. The price may depend on factors such as the number of staff required, vehicle size, travel distance, access conditions, the volume of items, and any special handling requirements. Unless otherwise stated, quotations are valid for a limited period and may be withdrawn or revised if the job details change.

Payment terms will be confirmed at booking. In many cases, full payment is due on completion of the service, but we may request a deposit, partial payment, or advance payment for larger, longer, or higher-risk jobs. We may accept bank transfer, card payment, cash, or another method agreed in advance. Any payment fees, bank charges, or foreign exchange costs imposed by third-party providers remain your responsibility unless we state otherwise.

You must pay all invoices in full without set-off or deduction unless required by law. If payment is not received when due, we may charge interest on late sums in accordance with the Late Payment of Commercial Debts legislation where applicable, or otherwise charge reasonable recovery costs permitted by law. We may also suspend further services, withhold delivery, or retain goods where lawful until outstanding sums are paid. Title to any goods we sell or supply separately remains with us until paid for in full.

3. Cancellations, Rescheduling, and No-Shows

If you need to cancel or reschedule, you must notify us as soon as possible. Cancellations made with sufficient notice may be accepted without charge, but short-notice cancellations may incur a fee to cover lost time, vehicle allocation, fuel, and staff costs. The exact amount may depend on how much notice is given and whether specialist arrangements have already been made.

If we arrive at the agreed time and cannot complete the work because you, your representative, or the destination party is unavailable, or because access is not provided, we may treat this as a late cancellation or no-show. In such circumstances, you may be charged the full or partial amount of the booking, plus any waiting time, parking, tolls, or other reasonable expenses already incurred. If we are delayed or unable to attend due to circumstances beyond our control, we will contact you where reasonably possible to arrange an alternative time or date.

4. Liability and Customer Responsibilities

We will take reasonable care when handling your goods, but our liability is limited to the extent permitted by law. You must ensure that items are properly packed, wrapped, and prepared for transport unless we have specifically agreed to pack them for you. We are not responsible for damage caused by inadequate packaging, pre-existing defects, hidden flaws, or structural weakness in the item itself. Where goods are transported, it is your responsibility to ensure that loose parts, drawers, lids, and fragile components are secured.

We do not accept liability for indirect or consequential loss, including loss of profit, loss of business, loss of opportunity, or emotional distress, except where such exclusion is not permitted by law. If we are found legally liable for loss or damage to goods, our liability will, where lawful, be limited to the lower of the repair cost, replacement value, or the amount covered by any applicable insurance, subject to proof of value and the terms of that insurance. Any claim must be reported to us promptly, and in any event within a reasonable time after the event.

We are not liable for delays caused by traffic, road closures, weather, accidents, industrial disputes, breakdowns, acts of third parties, or events outside our reasonable control. Where possible, we may rearrange the service, but we will not be responsible for losses arising from delay unless caused by our negligence and not excluded by law. You remain responsible for ensuring that the service can be lawfully and safely carried out at both collection and delivery points.

If our staff believe that carrying or moving an item would be unsafe, unlawful, or likely to cause damage, we may refuse to proceed with that item or with the job itself. This includes situations involving unsafe stairs, unstable structures, aggressive behaviour, or hazardous substances. In such cases, any work already completed may still be chargeable.

You agree to indemnify us against losses, claims, fines, or costs arising from your breach of these terms, including inaccurate declarations about the contents of goods, unlawful disposal requests, or failure to disclose hazardous materials. This does not limit any rights you may have under mandatory consumer law.

5. Waste Regulations and Disposal Rules

Where our service includes removal, clearance, or disposal of unwanted items, all waste must be accurately described by you in advance. You must not include prohibited, dangerous, or regulated waste unless we have expressly agreed in writing and are authorised to handle it. Prohibited items may include asbestos, chemicals, solvents, paint in certain forms, medical waste, gas cylinders, fuel, batteries, tyres, pressurised containers, and other hazardous materials subject to special controls.

We will comply with applicable UK waste regulations, including duty of care requirements, and we may refuse any load we reasonably believe is not properly described or lawfully presented for collection. If we transport waste, we may require information about the nature of the waste, its source, and its intended destination. You must cooperate with any lawful documentation, transfer note, or declaration required for compliance purposes.

Man With A Van Hounslow may only dispose of waste at authorised facilities or through approved routes. You must not ask us to dispose of items in a manner that would breach environmental, transport, or safety laws. If an item is discovered to be hazardous, contaminated, or otherwise regulated after collection has commenced, we may stop the work, isolate the item where safe, and charge for time, labour, and any lawful storage or return costs. If you fail to disclose waste restrictions or misdescribe the contents, you may be liable for all resulting losses, penalties, and remedial expenses.

6. Storage, Access, and Handling Conditions

If goods must be stored temporarily because delivery cannot be completed, reasonable storage-related charges may apply. We are not a long-term storage provider unless expressly agreed in writing. Any storage arrangement will be subject to separate conditions or to the terms of the booking as far as they are applicable. We may refuse to leave items unattended in unsafe or unsecured locations.

You must provide accurate access information, including floor level, lift availability, parking restrictions, doorway dimensions, and any known obstacles. If access conditions materially differ from what was described, we may need to revise the quoted price or alter the number of staff or vehicles assigned. If additional work is required to complete the service safely, it may be charged at our standard or agreed additional rate.

When using our service, you must remove or secure items of personal or financial sensitivity and ensure that no prohibited items are placed in the load. We do not inspect the contents of sealed boxes unless necessary for safety or legal compliance, and we are not responsible for items hidden inside boxes, furniture, or appliances unless we expressly agreed to handle them as declared items.

7. Claims, Complaints, and Insurance

If you believe that goods have been damaged, lost, or mishandled, you must notify us promptly and provide reasonable details, including photographs where available and proof of ownership or value. Failure to report a claim within a reasonable period may affect our ability to investigate and may reduce or remove any entitlement to compensation where lawful. Any assessment of liability may require inspection of the item, the packaging, and the circumstances of the job.

We may hold public liability or goods-in-transit insurance, but insurance cover is subject to policy terms, exclusions, and limits. The existence of insurance does not mean that every loss will be compensated, and you should not assume that an item is covered unless confirmed in writing. Where a claim is accepted, any compensation will be limited to the amount recoverable under the relevant policy or the amount legally due, whichever is lower.

We may reject claims where the damage arises from inherent weakness, improper packing, wear and tear, poor assembly, unprotected surfaces, or circumstances outside our control. Nothing in these terms excludes liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot lawfully be excluded or limited under UK law.

8. Governing Law and General Provisions

These terms are governed by the laws of England and Wales. Any dispute arising out of or in connection with the service, the quotation, or these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales, unless mandatory consumer law provides otherwise. If any provision of these terms is found to be invalid or unenforceable, the remaining provisions will continue in full force.

We may update or revise these terms from time to time to reflect changes in law, operational practice, or service structure. The version in force at the time of booking will normally apply to that booking, unless a legal requirement or written agreement states otherwise. No failure or delay by us in enforcing any provision shall operate as a waiver of that provision.

Man With A Van Hounslow services are intended to be fair, practical, and legally compliant. By booking, you confirm that you have read, understood, and accepted these Terms and Conditions. If you do not agree with any part of them, you should not proceed with the booking or should raise the matter before work begins. These terms, together with any written quotation or agreed variation, form the complete agreement between the parties in relation to the booked service.