Terms and Conditions

Man With a Van Hounslow Terms and Conditions

These Terms and Conditions set out the basis on which Man With a Van Hounslow provides man and van, moving, transport and related services. By booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming a booking.

1. Definitions

In these Terms and Conditions:

Customer means the individual, business, or organisation that books or uses our services.

We, Us, Our means Man With a Van Hounslow.

Services means any man and van, removal, collection, delivery, loading, unloading, packing, or related services we provide.

Goods means any items, belongings, furniture, equipment, or materials that we are asked to move, handle, or transport.

Contract means the agreement between us and the Customer for the provision of services, incorporating these Terms and Conditions.

2. Scope of Services

We provide man and van and removal services for domestic and commercial customers, including local moves, item collection and delivery, and light transport of goods. The exact details of the services to be provided, including collection and delivery addresses, dates, times, and any additional requirements, will be confirmed at the time of booking.

We reserve the right to refuse to carry any goods that are unsafe, illegal, prohibited, excessively heavy, inadequately packed, or which we reasonably believe may cause damage or injury.

3. Booking Process

3.1 A booking is made when you contact us with details of the required service and we provide a quotation, and you accept that quotation, whether verbally or in writing. By accepting the quotation, you confirm that you have the authority to enter into the contract and that you agree to these Terms and Conditions.

3.2 You are responsible for providing accurate and complete information at the time of booking, including:

Full collection and delivery addresses;

Descriptions of the goods to be moved, including any heavy, bulky, fragile, or valuable items;

Access details at both addresses, including stairs, lifts, parking restrictions, or long carrying distances;

Any special handling requirements or time restrictions.

3.3 If the information you provide is incomplete or inaccurate, we may adjust the quotation, apply additional charges, or, in serious cases, refuse to carry out the service.

3.4 Bookings are subject to availability. We do not guarantee availability for any date or time until we have confirmed the booking.

4. Quotations and Pricing

4.1 Quotations may be given as a fixed price or as an estimate based on hourly rates and expected duration. Any quotation is based on the information you provide at the time of booking and on normal working conditions.

4.2 Additional charges may apply if:

The job takes longer than anticipated due to factors not disclosed at the time of booking, such as restricted access, additional items, or delays beyond our control;

There are unexpected waiting times for keys, paperwork, or access;

There are parking charges, tolls, congestion charges, or fines caused by circumstances beyond our control;

Work is required outside normal working hours, where this was not agreed in advance;

Extra services such as packing, dismantling, assembly, or additional stops are requested.

4.3 Unless expressly stated, quotations do not include insurance beyond any statutory minimum, packing materials, packing services, storage, waste disposal, disconnection or reconnection of appliances, or specialist lifting equipment.

5. Payments and Invoices

5.1 Payment terms will be confirmed at the time of booking. We may require a deposit to secure your booking, which will be offset against the final invoice.

5.2 Unless otherwise agreed in writing, payment is due on completion of the service on the same day. For hourly rate bookings, charges will be calculated from the agreed start time until completion, including any waiting time.

5.3 We accept various forms of payment, which will be confirmed at the time of booking. We do not accept payment by cheque unless agreed in advance.

5.4 If payment is not made when due, we reserve the right to:

Charge interest on overdue amounts at a reasonable daily rate until payment is received in full;

Retain goods in our possession until payment is made, and, after giving reasonable notice, sell or dispose of such goods to recover unpaid charges and costs;

Refuse to undertake further work for you until all outstanding sums are paid.

6. Cancellations and Amendments

6.1 If you need to cancel or amend your booking, you must notify us as soon as possible.

6.2 We may apply the following cancellation charges, based on the notice you provide:

More than 72 hours before the scheduled start time: no cancellation fee, and any deposit may be refunded or transferred to a new booking at our discretion;

Between 24 and 72 hours before the scheduled start time: a cancellation fee of up to 50 percent of the quoted price or loss of deposit, whichever is greater;

Less than 24 hours before the scheduled start time or on the day of the move: a cancellation fee of up to 100 percent of the quoted price.

6.3 If you reduce the scope of the job or change the date or time at short notice, we reserve the right to treat this as a cancellation and apply charges accordingly.

6.4 We reserve the right to cancel or postpone the service due to circumstances beyond our reasonable control, including but not limited to extreme weather, vehicle breakdown, staff illness, accidents, or road closures. In such cases, we will offer an alternative date or a refund of any deposit paid, but we will not be liable for any indirect or consequential losses arising from the cancellation.

7. Customer Responsibilities

7.1 You are responsible for:

Ensuring that your goods are prepared and ready for loading at the agreed time, unless packing services have been agreed;

Ensuring suitable parking is available for our vehicle at both collection and delivery addresses, including any permits or permissions required;

Ensuring that access to the property is safe, clear, and suitable for moving your goods;

Supervising the loading and unloading of goods, or appointing a representative to do so;

Checking that nothing is left behind at the collection address and that all goods have been unloaded at the delivery address.

7.2 You must not ask our staff to undertake any work that is unsafe, illegal, or outside the scope of normal moving activities, such as working at unsafe heights, removing fixed fittings without proper tools, or handling items that may cause damage or injury.

8. Items Not Accepted or Carried at Customer Risk

8.1 We do not accept responsibility for and may refuse to carry:

Cash, securities, financial documents, and precious metals;

Jewellery, watches, artwork, antiques, or collectibles of high value unless specifically agreed in writing before the move;

Perishable goods, plants, or animals;

Explosives, flammable materials, gas cylinders, chemicals, toxic or hazardous substances, or any item prohibited by law.

8.2 If we agree to carry fragile, high value, or unusual items, this will be at your risk unless we expressly agree in writing to provide additional cover.

9. Liability and Limitations

9.1 We will exercise reasonable care and skill in providing our services. Our liability for loss of or damage to goods, or for delay, will be limited as set out in this section.

9.2 We will not be liable for:

Loss or damage arising from your failure to adequately pack goods, unless we have provided a packing service;

Loss or damage to fragile items, including but not limited to glass, mirrors, electronics, and artwork, unless we have specifically agreed to handle them with additional protection;

Loss or damage caused by wear and tear, inherent defects, or pre-existing damage in goods;

Loss or damage arising from your failure to secure drawers, doors, or loose parts of furniture and appliances;

Loss or damage where we have been asked to move items against our advice regarding safety or suitability.

9.3 Our total liability for any claim arising out of a single event or series of related events will not exceed a reasonable limit, relative to the value of the service provided. If you require a higher level of cover, you must notify us in advance so that we may discuss additional arrangements.

9.4 We will not be liable for any indirect or consequential loss, including loss of profits, income, business, or opportunity, even if such loss was foreseeable.

9.5 You must inspect your goods and property as soon as reasonably possible after completion of the move. Any claim for loss or damage must be notified to us in writing within a reasonable period of completion, with supporting evidence where possible. Failure to notify us within a reasonable time may affect our ability to investigate and respond to your claim.

10. Delays and Access Issues

10.1 We will make reasonable efforts to arrive at the agreed time, but times are estimates and not guaranteed. We are not responsible for delays caused by traffic, roadworks, accidents, weather, or other events beyond our control.

10.2 If we are delayed in completing the service due to access issues, unavailable keys, waiting for your instruction, or any other issue on your part, waiting time will be charged at our standard rates.

11. Waste and Environmental Regulations

11.1 We operate in accordance with applicable UK waste and environmental regulations. We are not a general waste disposal company and do not remove household rubbish, building waste, or hazardous materials as part of a standard removal service.

11.2 We may, at our discretion, agree to remove certain unwanted items for disposal or recycling, provided that such items are lawful to transport and suitable for our vehicle. Additional charges will apply for this service, which will be agreed in advance where possible.

11.3 You must not include in your goods any controlled waste, hazardous waste, or items that require specialist disposal. If such items are loaded without our knowledge, you will be fully responsible for any fines, penalties, or costs incurred.

12. Insurance

12.1 We maintain appropriate insurance in line with our operations, including public liability cover. Details can be provided on request.

12.2 Our insurance does not replace your own contents or business insurance. You are advised to check with your own insurer whether your goods are covered during removal and transit and arrange additional cover if necessary.

13. Data Protection and Privacy

13.1 We will collect and use your personal information only for the purposes of managing your booking, providing our services, handling payments, and, where you agree, keeping you informed about our services.

13.2 We will take reasonable steps to keep your personal data secure and will not share it with third parties except where required by law or where necessary to deliver our services, such as with payment processors or subcontractors.

14. Subcontracting

14.1 We may use vetted subcontractors or partner drivers to carry out some or all of the services. Where we do so, we remain responsible for the performance of the contract and for ensuring that these Terms and Conditions are adhered to.

15. Complaints

15.1 If you are dissatisfied with any aspect of our service, you should raise the issue with us as soon as possible so that we can attempt to resolve it promptly.

15.2 We will use reasonable efforts to investigate and respond to complaints in a fair and timely manner. Where appropriate, we may offer corrective actions or a goodwill gesture, without admitting liability.

16. Variations to these Terms

16.1 We may update or amend these Terms and Conditions from time to time. The version in force at the time of your booking will apply to your contract.

16.2 Any variation to these Terms and Conditions must be agreed in writing by us. Verbal assurances from our staff will not constitute a variation unless confirmed in writing.

17. Governing Law and Jurisdiction

17.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the services, shall be governed by and construed in accordance with the laws of England and Wales.

17.2 You and we agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the services provided.

18. Severability

18.1 If any provision of these Terms and Conditions is found to be invalid, unlawful, or unenforceable by a court or other competent authority, that provision shall be deemed deleted, but the remaining provisions shall continue in full force and effect.

19. Entire Agreement

19.1 These Terms and Conditions, together with the details set out in the booking confirmation or quotation, constitute the entire agreement between you and us in relation to the services. You acknowledge that you have not relied on any statement, promise, or representation that is not set out in these documents.

20. Contact and Interpretation

20.1 If you have any questions regarding these Terms and Conditions or require clarification on any point, you should contact us before making a booking or before the move date.

20.2 Headings are for convenience only and do not affect the interpretation of these Terms and Conditions.